Sunday, April 13, 2014

Case Closed!

     It is that time again!  As another week draws to an end, I find myself reflecting on my internship.  I feel incredibly fortunate to have been given this opportunity.  As per usual, I arrived at the desk at 9 a.m.  Feeling much more confident, I settled down and dialed the first client in Triage.  This week I was able to reach someone.  Unfortunately, I caught them at a bad time, but the client said they would call our office back.  This is a step in the right direction!  I got in contact, so they know we are here for them, whenever they need.
     After 30 minutes, I began reaching out to my usual clients.  I spoke with almost all of my clients.  Some of my clients prefer to be contacted via email.  After my phone calls were made and emails sent, I researched into particular resources for my clients.  These resources included daycare, job placement sites, and ESL classes.  On Thursday evening, I met with the other Health Advocates for our weekly reflection session.  We shared experiences and offered each other helpful tips.
    I would like to share a particular awesome experience that occurred this week.  I closed my first case!  What does that mean? After we provide a client with the resource that they need, we assess his or her case.  We ask if there is anything else that we can help them with.  If not, the Advocate has met the client's need.  This means that we can close the client's case.
    My client needed information regarding health insurance.  I provided the client with the number of someone who could help.  The client contacted the individual, who will now help with the issue.  Thus, I met the need of the client, and my first case has officially been closed!  What an awesome week it was!

“Do your little bit of good where you are; it's those little bits of good put together that overwhelm the world.” 

Desmond Tutu

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